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This is the blog for professional photographers, and those who aspire to be. Our aim is to help professional photographers build long-term, sustainable careers.
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Stephen Baugh
on
September 25, 2013, 9:40 am
said:
Hi. We should have some good news in a few weeks. :-)
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Stephen Baugh
on
September 18, 2013, 4:22 am
said:
Hi Tao. A few people have given similar feedback over on our Facebook post, so I've given a more complete explanation there
https://www.facebook.com/queensberryalbums/posts/10151869845098536
I guess the simple explanation is that after 4 years of holding our prices and even reducing them, and with sustained pressure on our own costs, we needed have a price increase anyway if we are to remain sustainable and not need to compromise quality and service. The new service was a way of passing one our own internal efficiency gains and help reduce the workload so many photographers suffer from. We don't however want to cause any short/medium term issues for our clients so I can get Katrina to contact you if your like to see if there some way we can ease the pain. All the best Stephen
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Lara
on
September 18, 2013, 9:13 am
said:
I'm actually quite disappointed in in reading this.
Instead of fixing the huge number issues with photojunction you guys continue to push your clients into using your album design services.
And now, for those that simply don't want to, we are now forced with a price increase for a service we won't be using.
I've had to make some pretty tough choices regarding the albums I offer this week, I love Queensberry albums, my clients love them, but at the end of the day, that's just not enough to keep me here.
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Rachael Kelly
on
September 19, 2013, 2:38 am
said:
My clients love the 10x7 inch size and often ask about the minis I would say 2 per album I would be happier to pay a little more for these if they were an option
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Jolly Roll
on
September 18, 2013, 5:15 am
said:
Just thought I'd put this out there - our clients LOVE the 10x7 album, but with no option for a miniature duplicate, pretty much all of them choose an album package from our other (lesser) supplier that do offer them. They (and ultimately Queensberry) are missing out. I had hopes on the announcement doing a little something for us little guys, but I feel slightly disappointed.
But still, price increases and free design is all good.
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Alex
on
November 30, 2013, 1:05 am
said:
Hi... we also love your albums, and thus far haven't used your design or editing services. Knowing how long it takes us to do these things to the standard we want, it must take up quite a lot of man (Person?) power, a cost which must be borne by someone. How many hours would you spend on an album if editing and designing it? I guess I am a little sketchy on potentially paying for these services as a built-in cost to an album when I may not actually use them.
One question I have is around the design process. Are the albums designed and then submitted back to us for approval? How many back-and-forths can we have to get it looking just as we want? One thing we talk to our clients about when we first meet is the fact that the albums are customized, and we will share proofs with them until they are perfectly happy with it before submission for printing.
I know a lot of photographers are perfectionist control freaks, and I mean that in the nicest possible way. By taking away this element of artistic control are you in fact alienating quite a large proportion of your customers?
I know you've done your research, but I guess I am a little unsure of all this.
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Marie Bennett
on
September 18, 2013, 9:07 am
said:
Fantastic! As my business grows I am finding less and less time to colour correct and design albums myself, and I love the fact that the design is done through fresh eyes. This is an awesome development guys, thankyou!
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Tao
on
September 18, 2013, 10:31 am
said:
Perhaps, the offer is good for some other photographers but now for me. It's a pity that you raise the prices based on services, which I would prefer not to use.
I like to design albums myself, select photos and tell the story. Moreover, I'm not sure that I can leave it for another person...
Regarding colour correction, well, I do it anyway to present beautiful photos to clients, so I don't really see a point, sorry.
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Stephen Baugh
on
September 18, 2013, 4:48 am
said:
Thanks Marie, let us know what you'd like next :-)
Reply
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Stephen Baugh
on
October 24, 2013, 7:07 am
said:
Hi Rachel.
Sorry it's taken so long to get back to you, but as of the 1st of November you will be able to order these.
We've made an announcement here.
http://www.queensberry.com/connects/2013/10/mini-albums/
Sorry I'm reposting the reply I just sent to Jolly but I want to make sure you see my response.
All the best
Stephen
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Stephen Baugh
on
September 18, 2013, 4:53 am
said:
Thanks Milton, so pleased you like the change. We didn't like the double service ourselves, if only because it became so expensive. We get held to such a high standard, and the images we receive such a varied standard it was unworkable to just go design -> print. At the end of the day people expect us to see everything when designing. Our hope now is if we see it, we don't have to ask for extra money or least a minimal amount if we see issues.
BTW have I ever said I love your avatar image? It's awesome; it makes you look so happy, and makes me want to be more like Milton :-)
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Stephen Baugh
on
September 18, 2013, 4:06 am
said:
Hello Lara, copying hear my response on Facebook.
Hi Lara?, so sorry to hear this. Although we appreciate your desire to do your own design, the irony of your situation is the value behind todays announcement is to try get frustrating technology out of the way of the photography and beautiful books.
I am saddened that you're having these problems with Photojunction, but can't really comment as I don't know the specifics of your situation. I do know however that people tend to fall into one of two groups. Those that love Photojunction and those that don't like it. I asked Pete to phone and see if he could help and I understand he has left a few messages. I would love it if you could either help him understand your situation or if I could call you to discuss.
I'm the CEO of Queensberry and certainly will do all I can to resolve. We respect whatever is your final decision but for now really appreciate your support to date. My email is baugh@queensberry.com if you'd like to talk directly. All the best Stephen
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Stephen Baugh
on
September 18, 2013, 5:15 am
said:
Hi Jolly. We do hear this a bit. This one really needs us to put our thinking caps on.
Starting with the problems first, our copy albums are (a) smaller replicas of bigger albums and that can be across many permutations of matted, flush mount etc. There can be a lot of labour in the conversion. (b) the copies and freight cost are subsidised by the bigger album and a 10x7 doesn't have much profit in it to carry the subsidy and (c) depending on the number of copies there are packaging issues, ie how many box sizes to carry, and then they travel as the much more expensive volumetric freight.
We can do the smaller albums but due to the issues above they just tend to be a bit more expensive than "copies". To really solve your issue however, I guess the questions really are how popular do you think this would be, is this a once every so often issue or 20-30 times a year. Is this from matted or flush mount and do you know how many copies?
I'd love to be able to do this for you, we just need to get some guidance :-)
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Stephen Baugh
on
September 25, 2013, 9:40 am
said:
Hi Rachael. We should have some good news in a few weeks. :-)
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Jolly Roll
on
September 19, 2013, 12:34 pm
said:
Thanks for your reply Stephen. As a growing business we currently do about 15-20 wedding albums over a season, and 80-90% of clients opt for at least one additional miniature albums (often two).
I can see how your costs and freight charges affect the price at which you can offer the replica albums...but why not raise an additional charge to cover these costs (and possibly then some!)?
Can we as photographers not do the conversion ourselves through photojunction?
We use matted albums and the only Queensberry "duplicate" option we currently have to offer is a press book (an upsell to the 10"x14" album - and therefore the mini replicas - is unrealistic in the region we are located), but this is such an inferior solution to give clients when a beautiful, quality product is potentially available.
Our other suppliers have a two-tier system of prices where mini albums are concerned (a replica price, and a bespoke mini album price), and this really works for us even when one is more than twice the price of the other.
I'm pretty sure if you sent out another questionnaire asking whether photographers would like to have the option of the smaller albums, at a premium, you'd get plenty of feedback to consider.
I hope I've managed to reply helpfully.
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Stephen Baugh
on
October 24, 2013, 7:06 am
said:
Hi Jolly
Sorry it's taken so long to get back to you, but as of the 1st of November you will be able to order these.
We've made an announcement here.
http://www.queensberry.com/connects/2013/10/mini-albums/
This means you can now either get the copies you've suggested or free design miniature albums to.
I hope this helps :-)
Cheers
Stephen
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Details of our new services
on
September 17, 2013, 8:44 am
said:
[…] Leave it to us! » […]
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Michael Costa
on
September 26, 2013, 11:34 am
said:
Hi Stephen, It's really cool that you're concerned enough to be responding to these personally. I don't know how many albums we've ordered from you over the last seven years, but obviously we love them! We think you love us too as you used one of our albums to advertise on your recent Style Me Pretty promotion. As a photographer who has someone designing albums for us full time, the price increase with part of it being due to album design isn't that great for us. I know not all of the new price increase is going to design. Perhaps you could offer a 5% discount to people who are not using your color correction or free design service? Just a thought. Thanks!
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