I've packed my bags and shed a tear (as I leave my family) and right now I'm eating airline food and watching all of the movies I can as I jet over to the UK for a speaking series for Queensberry. It all started with a stranger walking into my studio and being curious. Liz from the MPA was on her last days of travel in  New Zealand and happened to find our studio. We had a conversation and what do you know ... I'm off to the UK with MPA. I'm going to talk about me and all of the things I did wrong to get to where we are now ... because I know so much on that subject. I'm going to talk about albums To View More >>

There's now only a little over three weeks until our November 1 deadline for December 2009 delivery, so here's a reminder about our cut-off and closing dates - as well as a bit of advice to make ordering a Queensberry album as easy and stress-free as possible during this busy time. Album order cut-off date This year's cut-off date for December delivery is 1 November 2009. If we’re designing the album for you, the cut-off date is 15 October 2009. Click here for full details about what we need from you to ensure December delivery. Please plan well ahead to minimise deadline pressures. We'll keep To View More >>

If you want your order to sail smoothly through our ordering process, please make sure it's ready to go before you send it. Hopefully this post will give you some insight into why that's so important – why even minor changes to an order can cause a lot of work at our end. For example, suppose you request design or layout changes, or send us new versions of image files or album plans. First we have to call up your original order and work out exactly what you want done to it – not easy when we have hundreds of albums working their way through production at any one time. We may need to, for example: To View More >>

[caption id="attachment_1348" align="alignnone" width="500" caption="Photography by Michael + Anna Costa"][/caption] Although we'd love all our clients to print with us, and most now do, we can't expect that everyone will. It's a huge ask to send your images to the other side of the world for printing.  But sometimes, for reasons that have little to do with the printing itself, we need really tight control to deliver you a good result. Duos are a prime example. The design and craft processes that allow us to integrate digital and matted pages, create split mats etc are intensive and very demanding. To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>