I've packed my bags and shed a tear (as I leave my family) and right now I'm eating airline food and watching all of the movies I can as I jet over to the UK for a speaking series for Queensberry. It all started with a stranger walking into my studio and being curious. Liz from the MPA was on her last days of travel in  New Zealand and happened to find our studio. We had a conversation and what do you know ... I'm off to the UK with MPA. I'm going to talk about me and all of the things I did wrong to get to where we are now ... because I know so much on that subject. I'm going to talk about albums To View More >>

There's now only a little over three weeks until our November 1 deadline for December 2009 delivery, so here's a reminder about our cut-off and closing dates - as well as a bit of advice to make ordering a Queensberry album as easy and stress-free as possible during this busy time. Album order cut-off date This year's cut-off date for December delivery is 1 November 2009. If we’re designing the album for you, the cut-off date is 15 October 2009. Click here for full details about what we need from you to ensure December delivery. Please plan well ahead to minimise deadline pressures. We'll keep To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

Johannes has been talking about the power and effectiveness of simplicity here on the blog lately. It's an excellent message and one I want to expand on a little by explaining how Queensberry can help you simplify your business. You've got a complicated job. You're a photographer, a marketer,  a salesperson, a designer, a manager, an entrepreneur... And you're offering a complicated service, and complex products. It's not surprising then, that achieving simplicity would involve an investment in time and money. Take purchasing a new camera for example. That involves an investment in both time To View More >>

It's a fiddly job assembling an album, but our assembly team can save you the time and hassle. They assemble thousands and thousands each year - so they're pretty good at it! And the pay-off is another 2-3 hours saved per job that you can put to better use. Just think ... all of our systems are integrated - design, colour correction, printing, album construction, and assembly. Hit the Send Order button in Photojunction and apart from the small matter of paying, that's pretty much it until the album arrives back ready for your client. And of course if necessary we'll contact you to make sure everything To View More >>