If you're reading this, you're reading it first, and thank you - we're very grateful. But still, we can't tell you what's in the box! We can tell you what it's not, though. It's not an iPad or the new MacBook Air (and doesn't run Android), it's not a pizza and it's not an album. But we do hope to tell you what it is tomorrow. Within the next twenty-four hours. All going well. As soon as the software’s out, the website’s up and the docs are done we’re holding an impromptu webinar, uncut and unrehearsed. We’ll email you ahead of time. We hope you can keep an hour or so free for us. If you To View More >>

If you're reading this, you're reading it first, and thank you - we're very grateful. But still, we can't tell you what's in the box! We can tell you what it's not, though. It's not an iPad or the new MacBook Air (and doesn't run Android), it's not a pizza and it's not an album. But we do hope to tell you what it is tomorrow. Within the next twenty-four hours. All going well. As soon as the software's out, the website's up and the docs are done we're holding an impromptu webinar, uncut and unrehearsed. We'll email you ahead of time. We hope you can keep an hour or so free for us. If you can't, To View More >>

Let's wrap up this Problem reporter series and stop ignoring the elephant in the room… Who needs a problem reporter anyway? After all, as we confirmed at the webinar it drives some people nuts. Well I'm glad you asked! I should start by saying it's not an unusual concept. Try googling "pre-flight", for example, and check out the Wikipedia and Adobe listings in particular. What the pre-flight process does in the printing industry is ensure that digital files sent for printing are all present, valid, correctly formatted, and of the desired type. Why? Because, if they're not, the job can't be done. To View More >>

(Photography by Simon Whitten) Truth is, sometimes I've felt a bit self-conscious writing about our wedding. Every day I see albums from top photographers around the world of the most elaborate, extravagant and expensive weddings you could imagine. Sometimes I've wondered if what I'm writing is even relevant ... because Kayla and I didn't get married in a castle! But my intention has been to share our experiences and insights, not to compare our wedding to another. And the truth is that the weddings we're lucky enough to share in at Queensberry take place everywhere, "from humble homes to palaces." To View More >>

How do you reference your album orders in Photojunction? If you want the reference on all the paperwork/emails (including Photojunction) regarding an album order to be your clients' names (for example), that's what you need to enter into the Your Reference box during the Album Setup stage. Whatever you input under Your Reference is what comes through to us, and is then assigned to your order. Being specific and having a formula is really important for both of us. Searching a gazillion orders for the right "Bride and Groom" or "Wedding Album" or "QBY 12x12" is a bit hopeless. Having a specific To View More >>