[caption id="attachment_1348" align="alignnone" width="500" caption="Photography by Michael + Anna Costa"][/caption] Although we'd love all our clients to print with us, and most now do, we can't expect that everyone will. It's a huge ask to send your images to the other side of the world for printing.  But sometimes, for reasons that have little to do with the printing itself, we need really tight control to deliver you a good result. Duos are a prime example. The design and craft processes that allow us to integrate digital and matted pages, create split mats etc are intensive and very demanding. To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

As well as giving uploads their own tab on the Start Window we've introduced two "re-upload" options for Queensberry clients: 'Full' and 'Partial'. The Full Re-upload option, as the name suggests, uploads the entire order to Queensberry (the complete bundle - layouts, proxies, reports, everything). The Partial Re-upload option allows you to re-upload just part of the order. Here's an example. Say Queensberry spotted some sensor dust on a couple of your images in layouts one, two and three. Instead of re-uploading the whole bundle, you could make the adjustments, and re-send just those three To View More >>

I've just been dealing with a frustrated user.  The abridged version... He designed an album in PJ then exported PSDs. He then flattened the PSDs and imported them into ALBUM_CO_X's software for ALBUM_CO_X to make. That is frustrating for me on all sorts of levels - mostly because I tried (and failed) to convince ALBUM_CO_X not to waste time and money developing their own album planning tool... but that's a different story. The album came back with a border around every page, about a quarter inch in from the edge.  Somewhere between this client and ALBUM_CO_X's software the print files that To View More >>

Being able to see aperture numbers on your layouts can be very handy, for example when you're trying to identify a specific aperture that the Problem Reporter has suggested you check out. However they're not always visible, so when do they appear? By default, Aperture Numbers only appear when the Problem Reporter is open. However, you can toggle them on and off at any time through the Album menu. HTH Cheers, PJ Support Team To View More >>