Have you ever wanted a Photojunction or Workspace tech sitting on your shoulder as you work? We have introduced a new service which is a little more comfortable for us and most likely a little less painful for you (trust me, I'm not a featherweight). Live chat is a new feature you'll find in Queensberry Workspace (in fact on all our web and blog pages). If you are used to instant messaging such as SMS messenger, this will be a walk in the park for you. Whenever you see a green logo like this one, it means there's someone available at Queensberry to talk to you right now. If it's a different colour, it means there's no one available, either because no one is on duty or we're all busy: you can still leave a message and someone will get back to you as soon as possible. (By the way, busy can mean busy! We can get involved in several chat sessions at once, which does keep us on our toes.) So how does it work? Just click on the Live Help icon and a window like this will pop up asking for your details. As well as ask your question you'll need to give us your name and email address, and specify a department (either general enquiries or tech support). At our end each person who is on line gets notified that there is a question pending. It is picked up by the first available staff member. When they respond it becomes an instant two way conversation between the support person and you. There are no delays while you swap emails, and if the question gets too involved for chat we can easily give you a call or share screens. So far everybody says this is making life a little bit simpler, so give it a try. Cheers, Peter