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I'm a bit obsessed with clearing my problem reporter. When I do, I know I did my best to make the album perfect production-wise.
When we did the Problem Reporter Webinar, Ian had a list of the different errors that could come up. I like to think of it as a cheat sheet for questions Photojunction users might have for me. The most common one I hear is missing HR files.
If you are receiving this message, it means that Photojunction doesn't know where your High Res images are. They may have been moved or the path could have been renamed. In the Event Window, click the More button, select "Relink High Res Images", and navigate to the folder containing your images. This should refresh the links and remove the warning.
When relinking images it is important that the original high res images have not had their names changed as Photojunction will be looking for the original file name in the original location.
If you have renamed a file, you'll still get the error in the problem reporter after “Relink High Res Images”, and you'll also see a warning on the image (on your layouts and in the event window). To fix that, right-click on the image, select "Browse For Original" and go find the renamed file. Let's hope you haven't batch-renamed, because that could be a big job.
Angelique
Travis
on
October 17, 2011, 7:20 am
said:
How do I re-link an entire folder of images? It can't find the original folder, and I don't know where that folder was to begin with - I only know where the images are NOW. But I can't go 1 by 1 for 300 images trying to relink...
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Peter
on
October 18, 2011, 11:22 am
said:
Hi Travis, If you use the re-link option and just select the folder that your images are in this should re-link your files. I would also recommend updating your proxy images. To do this right click(PC) or control click(MAC). Cheers Peter
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