Image © by Brett So Danny and IanB got to travel to Focus and feel the love, but what about the rest of us? The line at the coffee machine got a bit shorter, that's what. Whoop-di-doo. As you can imagine, with Remix in beta, it's been pretty hectic for the support team recently. Lots of new people learning the software and an inbox stuffed with emails... So your Support Stars implemented a new strategy called Inbox Zero. It involves us getting everything out of the inbox by the end of each shift. We have folders for individual team members where we can transfer anything particular that they're dealing with, but people get a bit agitated if you use this to pass the buck! The result has been big gains in efficiency and response time, and I don't get so stressed any more :-) Cheers, Ian C We've been able to reduce Ian's meds - Ed ;-)