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This is the blog for professional photographers, and those who aspire to be. Our aim is to help professional photographers build long-term, sustainable careers.
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It's amazing how often we see people talking online about fixing a problem by "reinstalling the software".
I just did a quick double-check round the guys and we don't normally recommend "reinstalling" as a strategy for fixing software issues.
In fact, if you reinstall, the problem you're trying to fix is likely to remain or even get worse. That's because your user database will still be there and that's where a problem could lurk and cause trouble even after the cause has been dealt with via a bug fix. BTW don't delete your user database unless you want to lose all your past work!
If you have persistent problems that a quick reboot won't fix please email us or contact us on Facebook if you prefer.
Cheers,
Ian
PS Installing updates is another matter. We definitely recommend that.
Mark
on
April 20, 2011, 5:14 am
said:
i do have an issue trying to install on window 7 platform.
is there a FAQ dealing with installs?
did the remove and re-install - now i see there is a database associated with PJ.
i will try e-mail.... it is probably something simple.
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Ian Baugh
on
April 20, 2011, 10:00 am
said:
Yep, emailing info@photojunction.com is the best way to answer your specific issues. Thanks for commenting.
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