The Chicago Sun-Times made the news by laying off its entire photography staff last week, leaving 28 people without a job. While we all need to move with the times, the real heart-breaking twist for the photojournalists is that they are to be replaced by reporters who will be taught how to take pictures and videos using iPhones. The story made news around the world, in part perhaps because one of the photographers who lost their jobs was veteran photojournalist - and Pulitzer winner - John H. White, who is featured in this audio: Over the years John White has photographed, among others, Nelson To View More >>

In business there's one thing we need to focus on constantly – our customers and their experience. It's not what I think (the business owner) but what you think (the customer). At the cafe where I got this cup of tea, the marshmallow on the saucer suggests that somebody was trying to give me a little something extra, and a good experience. But my primary desire is to have a great cup of tea. Glance around your average cafe and there's a very expensive machine to make awesome coffee. Organic, fair trade, freshly roasted beans. A barrista who's been taught how to add delight to the coffee experience. To View More >>

The Archive of Accidents that once was photography. Les Walkling describes a truth that is often forgotten in our pursuit of perfection. Editing our images to only show our best is destroying a potential archive of wedding (and family) culture. Not only do we forget but we actively discard 'the accidental archive'. In making albums we look for the best-ofs, often overlooking the incidental truths. When we are editing we discard photographs that are imperfect or that don't suit our story (this is the inevitable outcome of editing). It's a fact that vanity rules over truth, but there is something To View More >>

DHL recently announced that they are discontinuing their US domestic service (U.S Express) to focus on their more profitable international services. However this change won’t affect our service to you. That’s because the only services affected are DHL shipments being sent from one US location to another. We ship all our international orders direct from our bindery in New Zealand and DHL have assured us that this change won’t affect you or us in any way. We’re working hard to get as many orders as we can dispatched before our December close-down. Rest assured that our expected delivery To View More >>

I got a few pats on the back for my "check your files" post. Chris Meiklejohn, our lab manager, liked it so much that she wanted a sequel. In fact she wrote one! The funny thing was my team mates had already got me one started on a follow-up, and the things on Chris' list were pretty much the same as ours. So, drum roll… (If you like this, I wrote it. Otherwise, it's Chris!) 8 ways to better print files Would you love to have your albums arrive on your doorstep faster, hassle-free, and beautifully printed? You put a lot of work into them, so they might as well be perfect. We definitely want To View More >>