Alan (not his real name) and his wife were long-standing clients of one of our competitors. They came to us because they didn't like the way they'd been treated. Unlike Katherine, who likes us (even if she's frustrated), we haven't earned anything from Alan and his wife except a chance to win their business. Alan's customers really like our Duos, which of course they couldn't get before, but he finds designing and ordering them difficult. Alan designs them on paper and his wife recreates them in Remix. Alan's designs are reasonably complex, his wife is a fan of her old software (which can't To View More >>

My last post said that press books are great but they’re everywhere. "And that's the problem." Someone here was a bit concerned about me saying that. "Won't it put you offside with a lot of photographers?" Maybe. Although if you disagree I hope it's something to think about rather than get upset about. But the fact that many people do disagree is a good thing, at least for us and our clients. If our albums were everywhere they'd have no value. To you or to us. For example see the comments here. Does presenting your imagery in press books trumpet your high-end quality to the market? I don't think To View More >>

I posted the other day about this being a great time to consider whether any of your business policies and touch points aggravate your customers, and if so fix them. I included a PS saying we know we’re not perfect, and "if you reckon this is the pot calling the kettle black, please leave a comment or email us". I was glad I did because Mark went to some trouble to leave a lengthy comment detailing his frustration with us. My point here is not so much to talk about his particular issues (we've been in touch, of course, and we  pretty much have to take what he says on the chin, and fix the To View More >>

Last night we released PJ Remix version 1.32 beta. We're pretty excited about some of the improvements and we've already had some great feedback. In this version we've focused heavily on refining current features. Alignment's a big one... We've added anchors (dots) to the alignment lines to indicate which apertures are perfectly aligned with each other. And we've made the snap-to guides even stickier to ensure your apertures snap in to alignment from even further out. You may have also noticed the red notification symbol above the Photojunction Store link on the home page. That'll show you the To View More >>

This is an exciting day. We’ve just released a new final version of Photojunction Remix (1.30) and in it, we introduce the new Photojunction Store. Whether you’re a buyer or a seller, this has huge potential. An ‘online marketplace' may be a better name as the store enables you to buy and sell templates, actions and e-books – or whatever you think other photographers may be interested in. Since we made Photojunction free our active user base, downloads and registrations have all jumped dramatically. Partnering with the Photojunction Store offers you a way to reach those masses, sell your To View More >>