Google Docs and Style Me Pretty help happy couples plan their weddings ... and choose their wedding photographer. Style me uneasy but what do you reckon? Cheers, Ian Click the image to see the spreadsheet full size. To View More >>

Thirteen months ago an outdoor wedding wasn't even on the cards. We'd seen several friends' weddings and engagement parties washed out by rain and we weren't taking the risk. Come December 12 though, and there we were getting married in a garden. But we wouldn't have done it without a rock solid, easy, indoor option at the same venue. That way, if it rained there'd be little or no impact on anyone but the venue. And even then, it'd be minimal. There'd be no extra cost, no disruption or confusion for our guests, and most importantly, it meant we didn't have to worry. Whatever the weather. But as To View More >>

There's now only a little over three weeks until our November 1 deadline for December 2009 delivery, so here's a reminder about our cut-off and closing dates - as well as a bit of advice to make ordering a Queensberry album as easy and stress-free as possible during this busy time. Album order cut-off date This year's cut-off date for December delivery is 1 November 2009. If we’re designing the album for you, the cut-off date is 15 October 2009. Click here for full details about what we need from you to ensure December delivery. Please plan well ahead to minimise deadline pressures. We'll keep To View More >>

If you want your order to sail smoothly through our ordering process, please make sure it's ready to go before you send it. Hopefully this post will give you some insight into why that's so important – why even minor changes to an order can cause a lot of work at our end. For example, suppose you request design or layout changes, or send us new versions of image files or album plans. First we have to call up your original order and work out exactly what you want done to it – not easy when we have hundreds of albums working their way through production at any one time. We may need to, for example: To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>