A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

I read Ian's post on the Kodak Carousel and immediately wanted to put my hand up .... (a sling back to the days of discipline at a Catholic school). I'm probably stating the obvious but I felt the message was SO important that it deserved emphasising.  Yes, I understand the business side of the message but there was this other thing that became important too. The post has a video clip from Mad Men, a sublime tv program about an advertising agency in the States in the 60's. It's about the launch of the Carousel .... Forgetting the wonderfully clever pitch, the ability to turn an electromechanical To View More >>

Three points! 1. Investigate and determine your clients needs, limitations, and dreams. 2. Establish design objectives. 3. Exceed your clients' expectations. We set the parameters of size, style, and content from discussions with our client prior to the wedding. Having a series of questions to answer on a sheet means you get the information you need. Album type, size, and budget are the first questions. Then how many albums and what these would do. We gauge their response to our sample albums and ask questions about what might be important. We define the style by giving them a key description To View More >>

Pre-wedding engagement shoots are fairly common these days - but Lauren and Josh asked their wedding photographers Michelle and TJ Getz of Getzcreative to go one step further and take some post-wedding photos too. Lauren and Josh married in October 2008 in South Carolina, and went out a couple of days later with the Getz to do a casual, fun and intimate shoot. TJ says, "These post-wedding 'Creative Sessions' allow us to offer a distinctive and creative photography session without the pressures of the wedding day." At the end of their session, TJ took some intimate shots in the bedroom which Josh, To View More >>

Well not always, and she hasn't said it that way ... but Ida does often "change" before she goes out in public. How is it that dressing your children can have so many possibilities and attract so much attention? Jo prefers things that "go together". I like things that make a statement about the day. I imagine that I am Ida and wonder what she would  choose if she hadn't yet realised that you can't wear stripes with spots and didn't even know how to say, let alone spell, "fashion disaster". Maybe I am wrong and maybe she does realise. One day she will tell me how I ruined her life (as only teenagers To View More >>