The design space is buzzing as we get ready to announce our first 2016 Workspace updates. After months of debate, covering the walls with design ideas, and then the hard work of turning them into code, and testing, we finally get to share!  Here’s the big picture: An updated retail shopping cart for you. Redesigned image gallery. New and improved website themes. New and improved blogging themes. New client website designs. And finally a new page editor so you can modify the themes without HTML coding. That’s way too much for a single blog post so we’re going to dig To View More >>

There are — how many? — a million professional photographers around the world? All competing for customers who are happily uploading their own pictures to the internet by the billion every day! How do you stand out in that crowd? How do you earn a living? By being a better photographer, yes. By knowing what your clients want before they do, absolutely. And by thinking differently and acting differently. By being a price setter not a price taker. By leading the crowd, not joining it. Unfortunately the world is heading in the opposite direction. Giant labs. Huge hosting sites. Software To View More >>

I got a little reminder about walking in our customers' shoes this week. We ran a survey asking regular users about twelve Workspace functions and features, from ordering albums to hosting to shopping cart sales — how important they were to people, how often they used them in Workspace, and how easy they were to use. The thing is we (OK, I) focused on how photographers experience Workspace, but not on how it works for your customers. That’s pretty bad, but in a sense understandable … because although at Queensberry we use Workspace heavily every day (in fact the entire To View More >>

If you're a regular user you’ll have noticed big changes to Workspace over the last few weeks. We introduced a stack of functional changes, especially to the album set-up and client website pages, but also... 1. We've improved the navigation, so the important stuff is easier to find. We're hoping the BUY and SELL tabs help direct you to the most important functions in Workspace for many people — ordering from Queensberry, and setting up a shopping cart to make your own sales. Alongside are direct links to your image galleries, your book and album designs, and your website, To View More >>

THE DOLPHIN, THE GAZELLE, THE CHEETAH AND THE LION Originally published on The Candid Eye, what makes this post by James Yeats-Brown so compelling is that its passion comes from James' clients as much as from him. A lovely and revealing insight into the motivation behind family photography. - Ian When I arrived at Mike and Clare’s house, Mike was wielding a pen-knife in boy scout fashion and excitedly removing an old sepia photograph from a crumbling frame. The image depicted a formal group at a wedding, a family gathering posed in a static arrangement to allow To View More >>