When you contact Photojunction support about a issue you're having, Ian C, Christine or myself  always aim to get back to you within one business day. But if you're after a quicker fix, we'd suggest you check out the wealth of information we've got online first. Here are the best places to find specific information about Photojunction: Photojunction Support Forums: http://photojunction.com/forums/ Photojunction Blog: http://photojunction.com/blog/ Photojunction Remix help resource guide: http://photojunction.com/blog/remix/ Photojunction Website: http://photojunction.com/ The quickest way to find articles, threads or pages relating to your issue is to use the search function available for each of these resources (it's usually in the top right corner of the page). Type in a phrase or a couple of keywords relating to your problem, and results matching your search criteria will be returned. One last point - if you do email Photojunction support, it's a big help if you can give us some idea about what your issue is, in the subject line of your email - ie subject line: 'FTP Upload problem' or subject line: 'Alignment issue' :) HTH Cheers, Danny