Following the recent webinar covering the Problem Reporter, I decided to cover the problems that happen AFTER the Reporter. First you might encounter problems exporting. Once you get those resolved, you need to send your order. Should be easy enough, and usually it is, but sometimes you can have problems there too. Since we don't have 24 hour support coverage, we thought it might be helpful to post some tips on how to resolve some of those issues too. Now when you go to send your order at 5AM, you might be able to help yourself before you even need us to help you! Problem #1: Photojunction Crashes While Creating the Order Bundle This is a memory issue. Try restarting your computer and not having other applications open. Yes, this means I am saying stop working in Lightroom for a minute and give Photojunction a moment of your time. :) Problem #2: TCP Error 102 This has to do with permission problems on the Queensberry side. Pause the upload and wait about 15 minutes. Try again. Problem #3: TCP Error 103 Usually this means that you didn't follow all the tips in the Exporting Problems post. Most specifically number one. There is a naming issue somewhere. When it comes to folder names, computer operating systems have progressed to the point where there seem to be no rules. The internet has not. Check your order bundle. If there are funny characters in any of the folder or files names, take them out. Try the upload again. Problem #4: TCP Error 530 Your username or password is wrong. To verify this information go to the Photojunction Preferences (Options in the Edit menu in Windows, or the Photojunction menu on Mac) and click the supplier tab. Be sure your username is entered under the supplier username and that your FTP information is filled in below. Queensberry users - these pieces are case sensitive! Delete the username, then type it in again. You should do the same with the password.  Save the preferences and try the upload again. Problem #5: TCP Error 550 This is typically another naming issue, but a bit easier to fix. Something may have just went wrong on the server. Try to upload the project as a Full Re-Upload. This will re-create folders on the server for the order. To do a full re-upload, click on the Uploads tab of the Project Browser and choose the appropriate project. Click the Reupload Button along the bottom of the window. If none of these help, take a screen shot of the error you are receiving. It always helps us determine what the issue might be. Angelique