This is the blog for professional photographers, and those who aspire to be. Our aim is to help professional photographers build long-term, sustainable careers.
We've been talking a lot about smooth sailing lately, with two goals in mind. For you, an efficient and easy-to-use system. And for us, an order that's accurate, error-free and ready to go straight into production.
Fair to say then, that it's in both of our interest to sail through the ordering and production process as quickly as possible.
But when your order doesn't sail through - what holds it up? Here are a few simple things that we've found to be the most common cause of delays (long delays in some cases).
1) Missing print files (cover images) are the most common - people just forget to include them, and Remix still doesn't include them automatically).
2) Information missing from you order - like text for any personal title or cover motif.
3) Delays getting replies to our queries.
4) Quality or specification issues with image files.
5. Changing your order after you send it.
6) Delays getting confirmation or arranging payment.
There's nothing terribly complicated about any of these issues. Being that extra little bit vigilant about checking your order before you send it will avoid them. Or if something does slip through, replying to our queries promptly.
As always - if you don't understand something or would like to talk with us more fully about any of the issues we raise in this series, please get in contact with us. We're here to help.
Cheers, Nigel
[...] week’s post about things that can delay your album made me think of this. Sometimes our staff feel the need to check things in orders “just in [...]
