That comment's from the UK, where we actually do have someone on the ground – take a bow, Jo! But Jo, a Londoner, is the exception not the rule. Most of our client support people work from New Zealand. Gino, for example, gets up really early to talk to people in North America, while Kirsten works really late to help Jo with the Brits. But it's great to meet people face-to-face, so why don't we base more people locally? First, where would we base them? Think about a few people we've featured here over the last year or so. Darlene's an Albertan who helps look after our North American clients (hey, Canada!). But she can't realistically drop in on Christian in New York, or the Costas in California. At least Manpreet's Canadian, but he's half a continent away in Toronto. The UK's an island, not a continent, but Jo still doesn't get to see Simon in Yorkshire very often. Besides, we have a lot of clients elsewhere in Australia, New Zealand, Europe and Asia to service. That's why we've set up to be truly international. To think globally and act locally in the modern sense. Skype, email, toll-free phone, eCare, webinars. They're how our team talk to lots - lots - of photographers every day. Well, what about local distributors? Been there, done that, no thanks. We prefer to connect direct! Trying to talk to you through distributors is like trying to thread a needle wearing welding gloves. By the way, that's why we operate our own lab, our own IT team, our own support team. The buck stops here. But all said and done, it is great to meet face-to-face, which is why trade shows are important to us, and why we're planning... No I can't talk about that just yet ;) Cheers, Ian