I was upsold to in the weekend and didn't even know it. Now that I do though, I'm ok with it. Over the last few weeks my fiancee and I have been looking out wedding bands for us both. We'd again done our homework, been put off by another raft of useless sales people and ended up where we always knew we would, with the same jeweller I'd bought her engagement ring from. I blogged about that experience a while back. An hour later I walked out of the shop with a quote for a wedding band thicker, wider, with a bigger diamond and in higher quality gold than I'd gone in thinking I wanted. Kayla made the comment on the way home that the sales woman had done a great job at up-selling to us. I hadn't thought of it that way (and if Kayla hadn't noticed it, I probably never would have) but it was true. We chatted about how she'd done it and came to the conclusion that even though we'd probably ended up spending more money, we were ok with that. We still wanted to give our business to this jeweller. And here's why... She'd already gained our trust in a previous sale... and reinforced it during this consultation. We'd a great sales experience... again ... well above and beyond any other we'd experienced during this process. No pressure was applied to us to buy anything - just a quote. We felt her advice was honest, balanced and in our best interest. We felt she wanted to help us get what we wanted - she wanted us to have the perfect rings.

Cheers, Nigel