Some of our clients enjoy smoother sailing than others. Less aggravation, calmer waters... An interesting thought whichever group you fall into! One important reason for this is that some of you understand our systems better than others. And yes, we accept we don't always do a good enough job of explaining them. One reason for this blog is to address the problem with bite-sized tutorials on topics suggested by you or our own staff. So over the next few days we’re going to discuss a few key issues. Here’s our goal: For you, an efficient, easy-to-understand system that gets you back to shooting To View More >>

A couple of weeks ago I posted about aggravating business policies and touch points, and asked readers to tell us about the things we do that's frustrating! We received three comments. One I've mentioned already, and the other two also raise important issues. Katherine (not her real name) emailed her account manager to say she doesn't like Photojunction. More important, she doesn't like feeling pressured by Queensberry into using it. She feels that if QBY were truly customer focused she wouldn't feel this pressure and could continue in the way that's suited her perfectly for the last seven years. To View More >>

As a soon-to-be groom, here are a few questions I've asked myself while looking through some photographer websites... How do I know whether I can afford you if you don't give me an indication of how much you cost? How do I know whether I can use you if you don't tell me where you are? How do I talk to you if you don't give me your phone number or email address? Couples looking for a photographer want to know whether you're a possibility or not. And if you are... we want to talk to you (not fill out an online contact form and wait for your reply). Why frustrate us by hiding the precise information To View More >>

The computer you want to register needs to be online and you'll need your Account Number (don't worry if you can't remember it - just read on). 1) Download and install Photojunction Remix on your second computer, and open it. 2) Agree to the Terms and Conditions and hit 'Next'. 3) When the window below opens, enter your Photojunction ID (Account number) and password in the registration window. (If you can't remember them, click the 'Can't remember login details?' link and we'll email them to you.) You don't need to fill in the bottom half of the form because you already have an account. 4) Hit To View More >>

When you contact Photojunction support about a issue you're having, Ian C, Christine or myself  always aim to get back to you within one business day. But if you're after a quicker fix, we'd suggest you check out the wealth of information we've got online first. Here are the best places to find specific information about Photojunction: Photojunction Support Forums: http://photojunction.com/forums/ Photojunction Blog: http://photojunction.com/blog/ Photojunction Remix help resource guide: http://photojunction.com/blog/remix/ Photojunction Website: http://photojunction.com/ The quickest way to To View More >>