In 2000, when we started doing business in North America, our representative lived in Edmonton, Canada, and our very first clients lived in Houston, Texas, and Sacramento, California. No way could Darlene drop by! It’s a good illustration of our most interesting challenge as an international supplier: getting our products into new clients’ hands for them to touch and feel, no matter where they live. Getting started is an act of faith on your part, and an act of commitment on ours. “You take the first step and we’ll go the extra mile.” It gets even more interesting when the product is To View More >>

Our first Northern Hemisphere show was in Birmingham UK in 2001, when we shared a booth at FOCUS with the Guild of Photographers. We did so well we decided to fly solo at WPPI the following year. Our first time in Vegas! At that first show I turned up late on Day One because of a minor drama back home. It was amazing. Our little team (with an Aussie customer in support) were red-faced and practically shouting to make themselves heard to photographers piled up like driftwood round our booth. We had a blast for three days, heading back to the Casino in the evenings for a quiet drink in the din of To View More >>

Good design is a big part of the Queensberry way, so may we introduce Anna Matsuoka, one of our product designers. Anna M grew up in the beautiful historic city of Kamakura in Tokyo, which maybe explains her very strong focus on materials and the preservation of history. She studied curatorial and fine arts at the Tama Art University in Japan. Issey Miyake studied at the same university, which has a strong emphasis on the art of choosing and working with materials. While at TAU Anna also did an Internship at the Tokyo National Museum where she studied how to present artifacts. After moving to To View More >>

I just made a couple of new friends, Jeff and Erin Youngren from San Diego… And it took all of a couple of minutes. Stephen and Danny first met these guys at WPPI in Vegas, and we’ve been in touch ever since. You may remember our post about their new website and promo video so I asked them to share some of their experiences around online marketing, business and their album strategy.  But it was their philosophy, not only to business, but to life, that dominated the conversation. Let’s be friends Jeff and Erin had just returned from a holiday to Walt Disney World in Orlando, Florida, with To View More >>

Welcome to the second interview in our series featuring clients whose businesses are thriving despite the current economic climate. Click here to read the first interview with Christian Oth. In the same year they had their first child, Chris and Darcie Siiteri started their Austin (Texas) photography business, Innovative Photography. Fifteen years later they’re still at it and doing better than ever. I gave an initially nervous Darcie an early morning call to chat about how they approach their album sales, and what they do to ensure their clients have an amazing experience and to foster relationships To View More >>