Welcome to the second interview in our series featuring clients whose businesses are thriving despite the current economic climate. Click here to read the first interview with Christian Oth. In the same year they had their first child, Chris and Darcie Siiteri started their Austin (Texas) photography business, Innovative Photography. Fifteen years later they’re still at it and doing better than ever. I gave an initially nervous Darcie an early morning call to chat about how they approach their album sales, and what they do to ensure their clients have an amazing experience and to foster relationships To View More >>

Remember the very first time you sent a letter? (Or for those who have never posted a letter - sent an email?) There were doubts - would it get there? Would strangers look at it in transit? Did I have enough postage? Did I have the right address? Do I trust the postie to take great care of my efforts? The same goes with sending orders to Queensberry through Photojunction for the first time. We need assurances that I know, as a very regular user, become less relevant with experience. Photojunction has many 'safety' features to prevent people from mucking up their orders. These safety features exist To View More >>

Recently Michael Segal asked us to design and make a 14x10v Musée album in gorgeous black embossed leather. I could show you the cover, I guess, but I'm not allowed to open it and show you round. Michael won't let us because his clients would…not be pleased. So all I can say is that it's the wedding of X and Y, held … somewhere. Among the guests are A, B, C and, oh, D, not to mention E and F. Most of them have worked together. When Michael asked Heather how she thought the book had turned out, she replied, "I think it looks beautiful. I feel very privileged to have been involved. "It's such To View More >>

It's amazing how often we see people talking online about fixing a problem by "reinstalling the software". I just did a quick double-check round the guys and we don't normally recommend "reinstalling" as a strategy for fixing software issues. In fact, if you reinstall, the problem you're trying to fix is likely to remain or even get worse. That's because your user database will still be there and that's where a problem could lurk and cause trouble even after the cause has been dealt with via a bug fix. BTW don't delete your user database unless you want to lose all your past work! If you have To View More >>

Hello Dears! I saw this on Twitter recently: If Photojunction was a human I'd punch it in the face! Danny wrote back, Actually we are human - how can we help? The nice man apologised - because he was a nice man, and because we don't often abuse real people (unless they're partying outside our bedroom window, that is, or cutting us off at the lights). I've told my lovely boys and girls not to take this too personally…but if I could give you a wee bit of advice: If you're frustrated, getting twitchy on Twitter makes you feel better but it doesn't solve the problem. I bet you won't believe me, To View More >>