Continuing our tour of the major new features in the latest beta, check out this movie on Queensberry Connects about the FTP functionality we've built into v1.26b. We've added an upload function to the Order Wizard so you no longer need LabFTP. It's automatic, so you don't need to think about it – Remix just uploads everything the supplier needs. Even our resident geeks like not having to think for themselves. Occasionally. Cheers, Ian PS The Order Wizard only works with participating album suppliers - we're happy to talk to yours! To View More >>

Final feedback from my email, Your next album company Unless you have someone on the ground talking to people you are never going to get the real story... That comment's from the UK, where we actually do have someone on the ground – take a bow, Jo! But Jo, a Londoner, is the exception not the rule. Most of our client support people work from New Zealand. Gino, for example, gets up really early to talk to people in North America, while Kirsten works really late to help Jo with the Brits. But it's great to meet people face-to-face, so why don't we base more people locally? First, where would To View More >>

More feedback on my email, Your next album company It's hard to compete ... We've seen a massive influx of photographers from Eastern Europe charging very low prices and supplying reasonable products.I understood the impact of this EU "migration" in British hotels and restaurants, but I honestly hadn't thought about the impact on photographers (Jo and Kirsten will be shaking their heads!). Even so I feel that this kind of competition is always with us ... in one form or other. The purpose of outstanding presentation is to add value to your photography. That's why,whoever you use, your albums must To View More >>

More feedback on my email, Your next album supplier Changing to Queensberry is like changing my Ford Focus for a top range Audi ... Not sure many people are going to cope with that. Depends what you mean by "many". But certainly we never expect most people to choose Queensberry. Products that differentiate need to be aspirational (ie more people want them than can have them). That applies to your own "products" too, of course. In business, rather than ask how much something costs, it's useful sometimes to ask how much it's worth. And how it positions you in your market. There were 42 album companies To View More >>

Prompted by the unfortunate demise of Spicer Hallfield, which was once the UK’s foremost album manufacturer, I emailed our list in the UK yesterday. The gist of my message was that their ex customers should think twice before choosing a replacement supplier – especially if their gut reaction was to look for someone offering a similar product at a similar price. My email generated quite a lot of enquiries for Sonya's team, plus some feedback that I thought I'd discuss over the next few days. But let me start with the tough one... Someone called my email an "unbelievable bit of ambulance chasing". To View More >>