LOST MEMORIES (French, English Subtitles) from Francois Ferracci on Vimeo. We saw this clip recently and it really resonated with us. Not only do we work in an industry that values the physical, but it's an important reminder of how easily our memories can be lost if we're not careful with them. I shared the video with Heather, which opened up an interesting discussion. "The printed image and the written word are the only way to directly access the past," she says. "We have family images captured on slides, but now it's hard to find a projector for them. Same for 8mm movie projectors. Tape VCRs To View More >>

In business there's one thing we need to focus on constantly – our customers and their experience. It's not what I think (the business owner) but what you think (the customer). At the cafe where I got this cup of tea, the marshmallow on the saucer suggests that somebody was trying to give me a little something extra, and a good experience. But my primary desire is to have a great cup of tea. Glance around your average cafe and there's a very expensive machine to make awesome coffee. Organic, fair trade, freshly roasted beans. A barrista who's been taught how to add delight to the coffee experience. To View More >>

Doing their Chicken Little impression, the media say the sky is falling. Some of our clients are worried, but personally I wonder. Here's why. First, Heather and I have been through it before (no, not the great depression! that was our parents and grandparents)... 1. The 1984 New Zealand currency crisis (that might mean nothing to you, but our country almost went broke). 2. The 1987 share market crash. 3. The 1997 Asian financial crisis. 4. The 2001 Tech meltdown. Sure, they probably weren't as bad, but we survived them all. In fact in each of those years except 1984 our sales increased. And To View More >>

2012 has been a busy year for us and we’ve been listening to your feedback along the way. We’ve made some big and exciting changes to our album categories that will simplify and streamline our products and make working with us as simple as possible. Visit our website to explore the updated product pages for yourself, and read on for an overview of our updated categories, some pretty tasty price reductions, and a few other goodies we think you’ll like. Changes to album categories: People have fallen in love with our “press albums” (the product and the price!) but we’ve wanted to add To View More >>

How much is Workspace worth to you? That depends on what you do with it. We've got people clearing really good money from event photography. They upload the images, apply a price list, publish the collection, and we do the rest. We're told the best part is getting the confirmation emails on your phone! We've got people who'd rather self-fulfil (use their own lab). That's cool, we like loyal customers too. It's more work for you, and you need a Pro plan, but we don't charge commission and the money goes straight into your account. We've got people selling to places they never could before. Selling To View More >>