Following the recent webinar covering the Problem Reporter, I decided to cover the problems that happen AFTER the Reporter. First you might encounter problems exporting. Once you get those resolved, you need to send your order. Should be easy enough, and usually it is, but sometimes you can have problems there too. Since we don't have 24 hour support coverage, we thought it might be helpful to post some tips on how to resolve some of those issues too. Now when you go to send your order at 5AM, you might be able to help yourself before you even need us to help you! Problem #1: Photojunction Crashes To View More >>

PJ Nanny took to the airwaves again last week, bless her, and 'gently encouraged' Danny and I to run a webinar on the Photojunction Problem Reporter – which, let's face it, drives some of you nuts. And yet in the bindery we see order after order come in with no aggravation whatsoever. So what's the secret? Actually there are a few and we're happy to share. So with the promise of freshly baked scones for morning tea, we've booked a time to talk through some tips and tricks to make the pain go away. We've also asked our support team to send through a few real life examples of Problem Reporter To View More >>

Let's face it, PJ Nanny's Photojunction Problem Reporter drives some of you nuts. And yet in the bindery we see order after order come in with no aggravation whatsoever. So what's the secret? Actually there are a few, so we've booked a webinar to talk through some tips and tricks to make the pain go away. We've also asked our support team to send through a few real life examples to discuss, and as usual you'll be able to ask your own questions. Here's the details: Thursday 14 October @ 9am (NZDT) - What time does that makes it in your part of the world? Click here to register and for further information. To View More >>

With the addition of long time Photojunction fan Angelique Buckley to the Photojunction support team, our support hours have changed slightly to better accommodate our friends in the US and UK. There's a wee gap between shifts due to the switch over between our NZ and US staff, but you'll be well looked after for most of the day - and there's even a bit of coverage for you moonlighters ;) New Zealand: 8am - 4.30pm (Mon-Fri) and 1am - 7am (Tues-Sat) Australia: 6am - 2.30pm (Mon-Fri) and 11pm - 5am (Tues-Sat) UK: 2pm - 8pm and 9pm (Mon-Fri) - 5.30am (Sun-Thurs) US (East Coast): 9am - 3pm (Mon-Fri) and To View More >>

[caption id="attachment_4040" align="alignleft" width="226" caption="Photo by: Kamila Harris Photography"][/caption] Hi! My name is Angelique Buckley, and I am the newest member of the Photojunction Support Team. If you are an avid reader of The Junction like I am, you may have already heard of me. I've been featured on the blog four times already, and can't wait to play a bigger role in the growth of Photojunction. So a little background about me... I am a huge nerd and I love photography. Maybe that's why I fit in so well into the Queensberry team? I studied Graphic Design in school, minoring To View More >>