So despite your best efforts checking your files, Queensberry discovers a funky image or layout in your album, and we need a replacement. It happens. Here's what to do if we need a new layout (rather than an image). 1. Your album will be locked, so first you need to duplicate it. 2. Now you can open the unlocked duplicate, fix that funky layout and create a new export for the fixed layout. 3. Now go to the UPLOADS Tab and select the original order ('cos you're going to send a replacement file for the original order, not send a new order and upload everything again). 4. Click the MORE button and then UPLOAD ADDITIONAL FILES, browse to the new files, write us a quick explanation, and hit Send! If we've just asked for a replacement image (rather than a layout) it's easier. You don't need to duplicate the album or anything. Just grab your new or fixed file and go straight to Step 3. Either way, problem solved! Cheers, Angelique